Contact

The support team can help with account access, verification, membership plans, payment queries, playback problems, device issues, privacy questions and requests to delete your account or personal data.

Before contacting support

For the fastest response, include the email address on your account, the device or browser you are using, the page or message you were trying to open, and a short description of what happened. For payment issues, include the payment provider and approximate payment time, but do not send full card numbers, passwords or one-time verification codes.

Account and data deletion

If you want your account or personal data deleted, state that clearly when contacting support. We may ask you to verify ownership of the account before acting on the request. Deleting an account can remove access to memberships, watch history, saved messages, playlists, downloads and other account features. Some records may need to be retained for payment, security, legal, audit or backup reasons as explained in the Privacy notice.

Membership, payments and billing

For Premium, Partner, renewal, cancellation, failed-payment or receipt questions, contact support with your account email and the payment method used. If your payment was made through a wallet or mobile money provider, keep the provider reference nearby so the team can trace it.

Playback and technical support

For video, audio or live-streaming problems, include the title of the message, whether you were using the website or mobile app, your device model if known, and whether the problem happens on Wi-Fi, mobile data or both.

Accessibility

If any part of the library is difficult to see, hear, navigate or operate, contact us with the page, device and assistive technology you are using. Accessibility reports are treated as product issues, not general feedback.